At jj22, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used and stored, who it may be shared with, and what rights you have over your own information. Please read it carefully alongside our Terms & Conditions.
Your Privacy Matters: jj22 is committed to handling your personal data with transparency, integrity and care. By registering an Account or continuing to use the jj22 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
This Privacy Policy ("Policy") is issued by jj22 ("jj22", "we", "us", "our"), the operator of the online betting and casino platform accessible at jj22.cam ("Platform"). It sets out the basis on which personal data collected from users ("you", "your") of the Platform will be processed by jj22.
jj22 serves users across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — as well as users in other jurisdictions where access to the Platform is not prohibited. This Policy applies to all personal data provided to us through the registration process, during account use, via customer support interactions, and through your general browsing of the Platform.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and our Terms & Conditions with respect to data processing matters, this Policy shall prevail.
The following definitions apply throughout this Policy:
jj22 collects Personal Data through several channels. The categories of data collected, and the primary source of each, are summarised in the table below:
| Category | Data Elements | Source |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC/passport number, nationality | Registration & KYC submission |
| Contact Data | Email address, phone number, billing/residential address | Registration form |
| Financial Data | Payment method details, transaction history, deposit/withdrawal records, PKR balances | Cashier & payment processors |
| Activity Data | Betting history, game sessions, wagering amounts, bonus usage, login times | Platform activity logs |
| Technical Data | IP address, device identifiers, browser type, operating system, session data | Automated collection (cookies) |
| Communications Data | Support chat logs, email correspondence, complaint records | Customer support interactions |
| Responsible Gambling Data | Self-exclusion status, deposit/loss limits set, cool-off requests | Account settings & support team |
jj22 does not collect or store full payment card numbers on its own servers. Payment processing is handled by third-party payment service providers subject to their own applicable data security standards.
jj22 processes Personal Data on one or more of the following legal bases, depending on the specific purpose of Processing:
jj22 uses Personal Data collected from you for the following purposes:
jj22 does not sell, rent or trade your Personal Data to third parties for their own marketing purposes. Your data may be shared with the following categories of recipient, strictly for the purposes described in this Policy:
All third-party Data Processors engaged by jj22 are required to handle Personal Data in accordance with applicable data protection standards and under binding contractual obligations.
jj22 retains Personal Data for as long as necessary to fulfil the purposes for which it was collected, including ongoing contractual, legal and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in a manner that prevents identification of individual users.
jj22 implements technical and organisational security measures appropriate to the risk of Processing your Personal Data, including:
User Responsibility: No security system is impenetrable. You are responsible for maintaining the confidentiality of your Account credentials. Do not share your password with any third party, and notify jj22 immediately at [email protected] if you suspect unauthorised access to your Account.
jj22 uses cookies and similar tracking technologies to operate the Platform, improve user experience and gather aggregate analytics. The categories of cookies we use are as follows:
You may control non-essential cookies through your browser settings. Disabling essential cookies will impair your ability to use core Platform features. By continuing to use the Platform, you consent to the use of cookies as described in this section.
jj22 operates internationally. As a result, your Personal Data may be transferred to, and processed in, countries other than Pakistan, including the jurisdiction in which jj22 holds its operating licence and the locations of our hosting infrastructure and third-party service providers.
Where Personal Data is transferred internationally, jj22 ensures that appropriate safeguards are in place — including contractual data processing agreements with Data Processors — to protect your data to a standard consistent with applicable data protection requirements. By using the Platform, you consent to such transfers as described in this Policy.
Subject to applicable law and our legal obligations (including KYC and AML record-keeping requirements), you have the following rights in respect of your Personal Data:
To exercise any of the above rights, contact our Data Privacy team using the contact details in Section 14. We will respond within a reasonable timeframe consistent with applicable law. Requests may be subject to identity verification before processing.
Strict Age Policy: jj22 does not knowingly collect Personal Data from individuals under 18 years of age — or the higher minimum age required by the operator's licence jurisdiction. Access to the Platform is strictly limited to adults.
jj22 employs age verification controls at registration and may request documentary proof of age (such as CNIC or passport) as part of KYC. Where we become aware that Personal Data has been provided by or on behalf of a minor, we will delete that data promptly and close the associated Account.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling platforms. jj22 accepts no liability for underage access arising from the misuse of an adult's Account credentials.
jj22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements or our data Processing practices. Material changes will be communicated to registered users via the email address on file or through a prominent on-Platform notice prior to the change taking effect.
The "Last reviewed" date at the top of this page indicates when the most recent revision was made. Your continued use of the Platform following notification of any change constitutes your acceptance of the updated Policy. You should review this Policy periodically.
If you have any questions, concerns or requests regarding this Privacy Policy or the Processing of your Personal Data, please contact the jj22 Data Privacy team. Support is available 24 hours a day in English and Urdu.
Privacy & Data Enquiries (plain text — do not click):
[email protected]
Email is displayed as plain text. Copy manually if needed.
For related information, please also review our Terms & Conditions, Responsible Gambling Policy and Frequently Asked Questions.
These are the six core privacy commitments that underpin how jj22 handles every piece of Personal Data it collects from users across Pakistan and beyond.
Every page load, login and transaction is protected by bank-grade TLS encryption in transit. Your data is also encrypted at rest on our secure infrastructure.
jj22 does not sell, rent or trade your Personal Data to third parties for their own marketing. Data is shared only where necessary for service delivery or legal compliance.
Access, rectification, erasure, portability and objection rights are available at all times. Contact our Privacy team to exercise any right described in this Policy.
Data is not kept indefinitely. Clear retention periods aligned with AML obligations and operational needs govern how long each category of data is stored.
Self-exclusion records, limit settings and at-risk account flags are treated with the highest level of sensitivity and are never used for marketing purposes.
Any material changes to this Privacy Policy are communicated in advance via email or on-platform notice — you will never encounter a silent policy revision.
Our Privacy Policy works alongside our Terms & Conditions and Responsible Gambling guide. Read all three for a complete picture of how jj22 operates and what it means for you as a user.
🔞 18+ only — or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Please play responsibly.